General information

Registered Company Address

Rug Collection
20 Brackley Avenue
Burslem
Stoke-On-Trent
Staffordshire
ST6 7DN

Contact Us:
🌐 rugcollection.co.uk/contact-us
📧 sales@rugcollection.co.uk

Important Information Before You Order

🚚 Shipping

• We deliver to UK mainland addresses only.
• For offshore islands or Northern Ireland, please contact us for a manual shipping quote.

💳 Secure & Simple Checkout

• We use Square for safe, secure payment processing.
• You’ll receive an email confirmation once your order is placed.

📦 Dispatch & Delivery Updates

• You’ll receive confirmation when your order is dispatched.
• SMS updates will provide a 1-hour delivery window to make things easy for you.

❤️ Customer Care

You are our priority.
We aim for every customer to shop with confidence, recommend us, and return in future. If there’s ever an issue, we’ll handle it promptly and professionally.

⚖️ UK Trading Laws

• All contracts are governed by English law.
• We operate with a fair, customer-focused business model.